Terms & Conditions

These T`s & C`s take effect from 20th March 2024 and replace all previous documentation published by Pet Aunty.

​

General

1. The minimum contact that Pet Aunty will provide is one call (15 mins) per day.  Bookings cannot be accepted for alternate days.

​

2, The client should provide sufficient food, cat litter, bags, treats and medication for the duration of the service.  A cat carrier should be available in case of emergency.

 

3. The client will inform Pet Aunty of information relating to their cat`s habits, routines, likes and dislikes.

​

4. Pet Aunty will clean up after your cat/s in case of accidents but canot be held responsible for stains, marks or damage caused by fouling or attempts to clean it.

​

5. A booking will only be accepted with a completed Veterinary release form and a cat flap disclaimer (if a cat flap is used).

​

6. The client should provide an emergency contact who would be able to step in and provide care in case of extreme circumstances, for example severe weather or sudden illness preventing Pet Aunty from providing care.

​

7. Pet Aunty will not be liable for the loss or death of any cat/s under their care caused by any action other than the direct action of Pet Aunty.

​

8. In the case of a cat disappearing, Pet Aunty will continue to visit as planned and action will be taken as agreed.

 

Medical

 

9.The client authorises Pet Aunty to arrange for any emergency vet care that may be necessary.  Pet Aunty shall make all reasonable effort to obtain client consent prior to accessing emergency care.

 

10. Where possible, Pet Aunty will try to use your pets usual veterinary practice.  Pet Aunty will use an alternative practice if the usual practice is not available/out of hours.

 

11. The client agrees to reimburse/pay any addiitonal costs for fees/expenses in making veterinary visits and any additional care that may be required. 

​

 Cancellations

​

12. The client is requested to give a minimum of 48 hours notice for the cancellation of a booking.  Cancellations made with less notice may be subject to a £15 charge.  The full fee for a booking is made if less than 24 hours notice is given for cancellation.

​

Third parties

​

13. The client shall advise Pet Aunty of anyone who will have access to their property during their absence, including but not limited to cleaning services, family & friends.

​

Keys

14. Keys provided by the client will be kept in a locked box separate from client details and with a keytab marked with the pet`s name.

​

15. The client should ensure that spare keys given work easily and that the door/lock is in good working order.

​

16. If the client does not wish Pet Aunty to hold their keys, they can be returned through your letterbox whilst out on pet visits.  There is no charge for return unless a particular time/appointment is requested for return. In this case asmall charge of £3 is made.

​

17. If a spare key is not available at the time of the initila meeting, Pet Aunty can collect at a later date.  A small charge of £3 is made for clients living more than 2 miles from my home address.

 

Data Protection

​

18. Pet Aunty will not use or pass to a third party any private information about a client.  Pet Aunty will keep personal information accurate and up to date.

​

19. Personal information is used to deliver the service you have requested for your cat/s.

​

20. Pet Aunty will always ask permission to use photos on social media.  Should you wish any photos to be removed, please email Pet Aunty and this will be actioned as soon as possible.

​

Payment

​

21. Invoices are issued by Pet Aunty a short time after the completion of a booking.  Payment is requested via bank transfer and details are provided on the invoice. Invoices are payable as soon as possible and Pet Aunty politely requests a maximum of 10 days from the issue of an invoice.

 

22. If a client fails to make any payment by the due date, Pet Aunty reserves the right to charge interest on unpaid invoices, calculated at base rate plus 8% per month from the date of the first visit (Late payment act 1998).

 

23. Prices are subject to revision at any time, except where quoted as covering a specified period.  Bank holidays are charged at a higher rate as quoited on the website.